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Management Level
I***MUST BE LOCATED NEAR MILWAUKEE, WISCONSIN or MENDOTA HEIGHTS, MINNESOTA
***THIS IS A TEMPORARY ROLE LASTING ABOUT 3-6 MONTHS
Start Date: June 17th
EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. In December 2021 EQ formally moved into private ownership by affiliates of Siris Group Capital, LLC.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at:
EQ's Transfer Agency (TA) is an industry leading stock transfer record-keeping provider covering equity investment vehicles, including corporate equity compensation, corporate actions, initial public offerings, associated stock issuances and sub-accounting record-keeping arrangements. EQ is uniquely positioned among the US shareholder record-keeping provider community as a technology and service leader with a 95% client satisfaction rating and 93% shareowner satisfaction rating.
Summary
The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.
In this role, you will be interacting on the phone 100 % of the time with shareowners, their representatives, and the investment community supporting activities against share positions held at EQ by Equiniti. The nature of inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service.
Baseline knowledge of the Financial Services industry would be helpful, but not necessary - if you have strong communication skills, excellent phone etiquette, and both a desire and capacity to learn more about the world of financial services, we can prepare you!
Essential Functions/Responsibilities
Workplace Culture and Environment
Preferred
Compensation: Up to $20.00/hourly
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
Full Time
Business Services
$56k-74k (estimate)
05/04/2024
07/03/2024
equiniti.com
LONDON
500 - 1,000
2007
PAUL CHARLES MATTHEWS
$200M - $500M
Business Services
The job skills required for Customer Care Associate include Customer Care, Call Center, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
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Understand customer requirements so as to provide appropriate clarifications and solutions.
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Maintain broad knowledge of customer products and services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain an updated knowledge of the organization's products, services, and customer service policies.
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Customer orientation and ability to adapt/respond to different types of characters.
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Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
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Delivering great customer experiences (CX) needs to be everyone’s job.
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